What a fucking jackass. I’m so sorry you had to deal with this shit. Thankfully, I was internal and all my calls were from our employees. Didn’t stay long there. 8 months and got another role. I’m now a software developer and don’t even come near the phones and I make double what I made on the phones. I, too, was good at it, but I still hated it and went into depression because of it. I just can’t do phones at all.