

At one job we had a digital form for new user requests. This existed for auditing purposes, but it also helped to collect all the necessary information for the change. I was always impressed at how people managed to fill it out wrong every single time.
For example, I would get a request to update someone’s name and they would fail to include the former name or the new name or even enter their OWN name for one of the fields.
What I learned is no system is idiot proof, no form will ever be filled out perfectly, and everything will need manual intervention at some point.
I went to a game for the first time a few years ago. I recall the moment where everyone was sitting around and not doing anything because they were waiting for the commercials to finish. It felt like watching actors drop their characters the moment they step out of the spotlight.