I once ran afoul of our UX guy for suggesting that we run our design past a focus group before implementing it. Dude literally said “users don’t know what they want”.
I agree with them. You might survey for pain points before the change, but once you’ve built something, you’re not asking users for whether it’s perfect
I once ran afoul of our UX guy for suggesting that we run our design past a focus group before implementing it. Dude literally said “users don’t know what they want”.
Ask 10 users and get 10 different answers.
Some UX is counter intuitive.
I agree with them. You might survey for pain points before the change, but once you’ve built something, you’re not asking users for whether it’s perfect
The UX guy is the one I’m agreeing with