I’m a performer, so I need my account for work and to book gigs. I’ve been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.
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I get this kind of shit dealing with LG and Samsung support too. It’s like customer experience doesn’t matter in this day and age. They’ve cornered the market
DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.
Yeah, broken support needs to be illegal. You can’t even do a credit card charge back sometimes because you’ve had an item too long.
Not trying to be an ass here but if you rely on services like this for your living, having the rug pulled from under you shouldn’t come as a surprise.
