Just me venting:

So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.

Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.

Edit: I noticed a Lot of people saying its Fake and honestly idk if it is cause he didnt send me the Screenshot with the Mail included and I didnt ask. This is just the sc he sent me and honestly knowing ms and him is all I need personally. I do get some of the doubts tho, yea and I already wondered whether he was writing to a scammer but I didnt question it. Believe what yall will but I dont think its that unbelievable that ms wont bother with „small stuff like that“

  • lmmarsano@lemmynsfw.comEnglish
    0·
    2 days ago

    I don’t know what you’re expecting. My most secure account is practically impossible to recover without the credentials, passkey, & one-time password generator or recovery code. Cracking the encryption keys isn’t feasible & the account providers lack the higher-level keys to decrypt them. This is all by design.

    Lack of recovery means they either did security protocols right (they can’t circumvent them either) or at least pretend to. Recovery that circumvents keys indicates weaker security protocols or different priorities.

    A gaming service isn’t really protecting your most sensitive data like an account that accesses OneDrive may. The risks & business value differ.

    • 4am@lemmy.zipEnglish
      0·
      2 days ago
      1. This is not the tone, language, or formatting Microsoft uses in support emails
      2. Microsoft Accounts are recoverable, people do it all the time
      3. this is Microsoft; do you think they’d lock themselves out of your data that they spent literally billions of dollars creating the storage infrastructure for? Just what, out of the kindness of their hearts? The one they are slowly forcing everyone to use?

      No way in hell. Either OPs email is fake to stir up outrage about MS or he’s still talking to the scammers.

      • lmmarsano@lemmynsfw.comEnglish
        0·
        2 days ago
        1. Don’t know.
        2. With the user’s alternative credentials (ie, not losing or having all credentials replaced)?
        3. Yes, liability.

        So far, I only see exasperation, not a valid argument.